Abstrak

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The flow of information is an important quality assurance system of the subsystem. The use of information technology enables fast data transfer, product modeling, electronic data transfer for the demands of the customers / users, as well as fast and efficient production.In this paper, the analysis of the Macedonian companies is being given in terms of the extent to which they use relevant information while conducting the business processes and measures that the top management should undertake in order to improve communication systems. The attempt to answer these questions requires building information system as part of the quality system and as necessity in the process of design and implementation of TQM (Total Quality Management) system. The TQM strategy founded this way denotes integration of information technology with internal standardization, methods and techniques for flawless production, optimized costs, as well as education and motivation of the employees in which team spirit is present